The downside of Not Using Help desk Analytics for Your Business
- Making informed business decisions becomes tough due to the lack of data.
- Increase in workload resulting in a decrease in the efficiency of your service team.
- No room for improvement as there is no data to compare the current performance with.
- Customer engagement can take a hit, due to the unavailability of insightful customer data.
- Unable to monitor real-time feedback from the customers.
How DeskXpand’s Help desk Reporting & Analytics Invaluable Benefits
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Reduce Customer Churn
Analyze your support data for a better customer experience with help desk reporting. Overcome the issue of poor customer support and reduce the churn rate with DeskXpand analytics.
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Optimize Agent Workload
Improve your agent’s efficiency by offering them clear and concise information about the issues that need their immediate attention with ways to solve them.
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Improve Agent Performance
DeskXpand’s help desk analytics track and monitor the performance of your agents to help them improve their productivity and better understand the workflow.
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Drive More Customer Satisfaction
Let the help desk reporting help you discover how your customers feel about your service. This gives you an opportunity to find out whether they are satisfied with your service desk report or not.
Get a Quick Glance at Your Customer Suppport Performace
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Ticket Trends
Track the number of incoming and closed tickets to identify final number of tickets getting resolved by the customer service team.
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Chat Trends
DeskXpand help desk reporting offers you crucial information that allow you to engage more with your customers through chats. Get insights into parameters like average resolution time, average first response time, etc.
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Resolution Trends
Get insights on how fast your customer service agents respond to the tickets and also how long it takes them to find out the solution. This parameter help your agents improve their customer skills rapidly.
Monitor & Improve Your Agent’s Performance
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In-depth Help Desk Reporting
Deliver the best customer experience by improving your support with the help of help desk reporting. Your customer support team can get an in-depth understanding of their performance.
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Customer Satisfaction Reports
Strengthen your service desk report with a customer satisfaction report to determine how your customers feel about your support process and agents.
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Help Increase Overall Productivity
Know more about the performance of your customer support representatives with help desk performance metrics and work on the areas that need improvement to increase productivity.
Help desk Analytics is Perfect for
We help companies with customer support operations. That’s it. The industry, the company size; doesn’t matter!